Industry: Insurtech
Govern privacy and risk across policy and claims lifecycles
Connect underwriting, claims, and fraud workflows to one privacy and evidence operating model.
Primary pains
- Policyholder and claims data spread across disconnected systems
- Strict timelines for requests, deletion, and legal hold coordination
- Audit pressure on profiling, retention, and third-party processing
Use cases
- DSAR orchestration across policy and claims records
- Consent and notice version tracking from quote to claim
- Risk register governance for model and vendor data exposure
Suggested workflows
Unified intake + retrieval automation + legal review + evidence export for regulator and internal audit requests.
Compliance mapping
GDPR, CCPA, and UAE PDPL controls mapped to profiling transparency, retention discipline, and cross-border transfer oversight.
Expected outcomes
Faster request fulfillment, cleaner audit trails, and stronger governance for high-sensitivity insurance data.
Frequently asked questions
Because it routinely contains special-category data — health details, criminal allegations, financial hardship — often about people who are not the policyholder. Processing it needs an Article 9 condition on top of a lawful basis, and disclosure in a DSAR requires careful redaction of third parties.
You can, but if the decision is solely automated and has a significant effect on the individual, GDPR Article 22 applies: you must inform them, offer human review, and be able to explain the logic. 'The model decided' is not a defensible position with a regulator.
A claim file frequently contains data about witnesses, other drivers, or family members who never dealt with you. They still have rights. That data needs a lawful basis, and it must be redacted from any disclosure to the policyholder unless there is a specific reason not to.
It is typically long, driven by limitation periods for claims rather than by privacy law — often many years after a policy ends. That makes an explicit, documented retention schedule essential, because the default of keeping everything forever is not defensible.